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Which ticket and how many?

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Ticketing Guidelines


Our ticketing system allows you to send items nationwide. Which ticket to select and how many to use will depend upon the destination, weight and size of your item. Use the information below as a guide.

Alternatively use our Ticket Calculator to work out which ticket you need, how many and the cost.

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Which ticket do I need?

We offer a range of different tickets depending on the destination of your item. Your Service Schedule will help you determine which is the appropriate colour coded ticket(s) for your destination.

The table below lists our standard tickets but other tickets may be available in some areas. Your Service Schedule will have a full list. Alternatively you can contact your
local branch for more information.

Ticket Type No of Tickets per Book One Ticket per the Greater of
Local 20 (up to) 25kg or 0.1m3
Shorthaul 20 (up to)15kg or 0.025m3
Longhaul 20 (up to) 5kg or 0.025m3
Inter-island 10 (up to) 5kg or 0.025m3
*Saturday Delivery 20 1 per item (main centres)
Rural Delivery 20 1 Ticket per 15kg or 0.075m3

*Please see below for more information on Saturday and Rural deliveries.

Signature Request

You can ask for the receiver's name to be taken at the time of delivery. Simply tick the box on the ticket. This service is available at no extra cost. Please note that signatures may not be available for rural deliveries.

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How many tickets do I need?

It may be necessary to attach more than one ticket to your item. This will be determined by the destination and the weight or size of your item, whichever is greater*.

Please note that it is not part of our standard service to carry items which exceed our maximum weight (25kg) or volume (0.1m3) measures. If your item is larger than our maximums, please contact your local customer services team.

*Should rural delivery or Saturday delivery be necessary, an "RD" or "Sat Del" ticket is required, these incur additional charges.

Use the table below to determine how many tickets you need.

1. Select the size 2. Select the ticket type 3. Select the weight
0-5kg 6-10kg 11-15kg 16-20kg 20-25kg
Up to 0.025m3 Shorthaul / Outer Area 1 1 1 2 2
Longhaul / Inter-island 1 2 3 4 5
0.025m - 0.05m3 Shorthaul / Outer Area 2 2 2 2 2
Longhaul / Inter-island 2 2 3 4 5
0.05m - 0.075m3 Shorthaul / Outer Area 3 3 3 3 3
Longhaul / Inter-island 3 3 3 4 5
0.075m - 0.1m3 Shorthaul / Outer Area 4 4 4 4 4
Longhaul / Inter-island 4 4 4 4 5
Local items require only one ticket per 0.1m3 or 25kg

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How to Calculate Size

Use the following calculation A x B x C = m3 Use the following calculation A x A x C = m3
e.g. 0.3 x 0.3 x 0.5 = 0.045m3 e.g. 0.3 x 0.3 x 0.5 = 0.045m3
  1. Take the measurement of each dimension in centimetres
  2. Calculate size = Length x Width x Height (Max = 0.100m3)
    E.g. Length 50cm, Width 30cm, Height 30cm = 0.5 x 0.3 x 0.3 = 0.045m3
  3. If you don't know the weight you can estimate it
    Calculating Weight = Length x Width x Height x 200 (Max = 25kgs)
    E.g. Length 50cm, Width 30cm, Height 30cm = 0.5 x 0.3 x 0.3 = 0.045 x 200 = 9kgs
  4. From the above table identify your destination and how many tickets should be applied
    E.g. If you were sending a 0.045m3 item to a longhaul destination and it weighed 9kg you would need 2 tickets.

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Saturday Deliveries

For a Saturday delivery to the main metropolitan areas simply attach a Saturday delivery ticket to your ticketed item and label your item clearly 'Saturday delivery'.

Below are just some of the areas where we offer Saturday deliveries. To find out whether your desired destination falls within our Saturday delivery offering you can either download a list of Saturday delivery destinations, or you can use our
address lookup tool to confirm availability.

Please note: An item that is sent as Saturday delivery, to a destination that is not in a Saturday Delivery Area, will not be delivered until the next working day.

The main metropolitan areas are:
Auckland Invercargill Rotorua
Blenheim Levin Tauranga
Christchurch Masterton Timaru
Dunedin Napier Wairoa
Feilding Nelson Wanganui
Gisborne New Plymouth Wellington
Hamilton North Harbour Whangarei
Hastings Palmerston North  

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Rural Deliveries

New Zealand Couriers delivers to thousands of rural addresses nationwide. To send an item to a rural address you will need to place an additional rural ticket per 15kg or 0.075m3 on your pack or ticketed item.

Rural tickets can be pre purchased and are available in books of 20. Alternatively we can charge the rural portion to your account on pick up.

To check whether your delivery address is rural, use our online address look up tool Check IT.

Please note: Signatures may not be available for rural addresses. Rural deliveries may take up to an additional 48 hours.