Yes. You can buy tickets and E-packs from your local branch or agent. Check the Contact Us section of the website for details of your local branch and agent.

If I book a courier using either the internet or VAN, how long will it take for them to come and pick up my parcel?

Our Couriers will usually pick up a parcel within two hours of your pick up request during normal business hours and depending on where in the country you are. Please contact your local branch on 0800 800 841 to confirm the service standard for a pickup from your location.

Which ticket should I use for my item?

The type of ticket depends on the destination. Your Service Schedule will tell you which ticket to use.

How many tickets do I use on my parcel?

The number of tickets required is determined by the weight and size of your parcel (whichever is greater). Our Ticketing Guidelines will help you calculate the size of your parcel and tell you how many tickets you need to use.

What are the maximum weights/dimensions I can send? How do I measure the item?

The maximum weight per item is 25kgs. The maximum length is 1.8mtrs.
Our Ticketing Guidelines will help you to calculate the size of your parcel.

Where is my parcel/item?

You can use our Track IT function to find out if your parcel/item has been delivered. To use Track IT you will need to know the Ticket Code and the Ticket number. Both tickets and E-packs have a reference code for you to keep. If you have not kept the reference portion of your ticket then you will need to contact Customer Services on 0800 800 841.

To learn how to lodge a query on an existing consignment online, click here.

Do you have a list of items that you can't carry?

Yes, New Zealand Couriers has a list of Prohibited and Dangerous Goods which give details of goods we are not able to carry.

International

How do I find my local branch or agent?

Our branches and agents are listed in the Contact Us section of the website.

Can I send an international courier item using New Zealand Couriers?

Yes. New Zealand Couriers delivers to over 220 countries worldwide. We offer a range of different International Services and products. For more information visit the International Services page of the website or call 0800 655 010.

Can I charge my existing New Zealand Couriers account to send an international shipment?

Yes, You don't have to open a new account to send items internationally. Your statement will itemise the charges for both your domestic and international courier items.

Where do I find the New Zealand Couriers International Terms and Conditions of Carriage?

A complete version of our International Terms and Conditions of Carriage are available on the website. You can also find a shortened version on the back of the sender's copy of the consignment note.

How do I find out more about New Zealand Couriers International services?

You can check the international sections of the website under International Services and Sending Items Internationally. If you still have questions then you can call our International Customer Services team on 0800 655 010 and speak to one of our International help desk officers.