Now you do not even need to pick-up the phone to get our couriers on the job.  To save time and cost making phone calls, why not try booking a courier online. All you need is your phone number and ‘PIN’.  A message will be sent to your courier and you will be given a reference number. It is that easy! 

Alternatively you can book a courier in under 10 seconds by phoning V.A.N. (Voiceless Activated Network) on 0800 692 687 and entering your PIN.

You can also track your parcels online. Be sure to keep a record of your satchel or ticket's unique number so that you can Track IT online, peel off the customer portion from the E-Pack or Ticket and store in safe place for future reference or to pass on to the person you are sending to so they can also monitor its progress.

To learn how to lodge a query on an existing consignment online, click here

Make sure you have enough E-Packs and tickets in stock so you don’t run out – To order more online through Buy IT all you need is your phone number and PIN. 

When using courier tickets ensure you place the correct ticket type (Local/Shorthaul/Longhaul/Inter-Island/Saturday/Rural) on your parcel. Also the correct number of tickets is important. This will ensure you are not charged extra for under-ticketing.

Take the guess work out by using our online ticket calculator. By entering your items destination, weight and size, the ticket calculator quickly & accurately determines what you need to send your parcel anywhere nationwide.

Correct packaging, labelling and securing of your items helps us to deliver them safely and on time. Click here for our packaging and labelling guidelines which will help you to comply with our Conditions of Carriage.

When addressing your parcels make sure you are sending to a physical address as New Zealand Couriers do not deliver to PO Boxes and please make sure you include a phone number so we can contact you or the receiver if we need to

If you don't have a PIN or have forgotten it phone customer services on 0800 800 841.