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- Q: How do I contact New Zealand Couriers International?
A: Phone us on 0800 655 010 or click here to email.
- Q: How does volumetric conversion affect my international shipments?
All international consignments shipped with New Zealand Couriers are charged for based on the total weight of the consignment, with the greater of actual or volumetric (dimensional) weight applying. Click here for more information.
- Q: Can I send an international courier item using New Zealand Couriers?
A: Yes. New Zealand Couriers delivers to over 220 countries worldwide. We offer a range of different International Services and products. For more information visit the International Services page of the website or call 0800 655 010.
- Q: Can I charge my existing New Zealand Couriers account to send an international shipment?
A: Yes. You don't have to open a new account to send items internationally. Your statement will itemise the charges for both your domestic and international courier items.
- Q: Where do I find the New Zealand Couriers International Terms and Conditions of Carriage?
A: A complete version of our International Terms and Conditions of Carriage are available on the website. You can also find a shortened version on the back of the sender's copy of the consignment note.
- Q: How do I find out more about New Zealand Couriers International services?
A: You can check the international sections of the website under International Services and Sending Items Internationally. If you still have questions then you can call our International Customer Services team on 0800 655 010 and speak to one of our International help desk officers.
- Q: Are there any international security regulations I should be aware of?
A: Click here for information on air cargo security regulations (NZ Civil Aviation Rules
Part 109) which tightens handling procedures for freight.
- Q: What is the "Flexible Fuel Factor" and is it relevant to me?
A: The Flexible Fuel Factor (FFF) is a charge that is applied to both Domestic and International Courier Services to off-set the current fuel volatility. The total price you pay for a courier product/service will comprise of two components - the base price and the flexible fuel factor. Multiplying the base price by the flexible fuel factor will give the total price.
Click here to see our current FFF rate + information and FAQ's about this surcharge.
- Q: How do I complete an International Courier Consignment Note?
A: All sections on the Consignment Note must be completed in full, including contact details of both the sender and receiver. Please note: we do not deliver to PO Box addresses.
For more information click on the link Completing International Paperwork.
- Q: Do I need to complete a Customs Declaration form?
A: A Customs Declaration form is not required if you are sending documents. However, a Customs Declaration form is required for all non-document consignments.
For more information click on the link Completing International Paperwork.
- Q: What is the International Express service?
A: International Express provides trouble free delivery worldwide including next day delivery to main centres in Australia and two day delivery to main centres in Europe, Asia and the USA. This includes door to door delivery, customs clearance and proactive tracking. Please Note: Delivery targets may vary depending on customs.
For more information click on the link our International Services.
- Q: What is the International Economy service?
A: For less time sensitive freight than International Express, International Economy is available to selected destinations worldwide for items over 10 kilos. This includes door to door delivery, customs clearance and proactive tracking. Please note: parcels may take a little longer depending on customs.
For more information click on the link our International Services.
- Q: Are there any weight restrictions?
A: For International Express the maximum weight per item is 30kg, however you may have multiple items on one consignment note. The total consignment weight must not exceed 500kg.
For International Economy the maximum weight per item is 70kg and a maximum palletised weight of 1,000kg.
- Q: How will my consignment be charged?
A: Your consignment will be charged by either the actual weight, or volumetric weight whichever is greater of the two. For more information click on the link International Pricing Guide.
- Q: What method of payment can I use to pay for my consignment?
A: We encourage anyone who uses the international service frequently, to set up an account with New Zealand Couriers. If you are an existing customer you can use the same account number to send international. This gives you the ease of paying for domestic & international courier services from the same monthly invoice.
If you are an occasional shipper you can go into any New Zealand Couriers depot nationwide and pay by Eftpos, Chq, Cash or Credit card.
Please phone 0800 655 010 for all international enquiries nationwide.
- Q: Are there any international charges that I should be aware of?
A: Export Entry Fee - All shipments with a value over $1,000 will incur an additional $14.25 (incl GST) export entry charge as levied by customs under the 'Customs and Excise Act 1996'.
(New Zealand Customs regulations require a formal export entry to be completed for all export shipments valued at more than $NZ1,000. A fee is charged by Customs to the person or organisation completing this process, New Zealand Couriers do not make any margin on these fees).
- Q: Are there any fees or regulations that I should be aware of with New Zealand Customs?
A: New Zealand Custom's website is a resource available to importers and exporters to ensure they keep updated with the latest news, regulations and requirements to facilitate the importing and exporting of their goods. Should you have any questions please contact our International Help Desk on 0800 655 010 or via email
- Q: Delivery Duty Paid (D.D.P.) Administration Fee
A: If D.D.P. or "free domicile" is required a $30 administration fee will apply. This is simply to recover some of the costs involved in having duty/vat charges reversed back to origin which is a time consuming manual process.
We are not be able to offer this service for cash desk customers, as we can only charge back the duty/vat after they have been incurred at destination.
