| 1. Set up an Account |
Before you send an item you will need to Set
up an Account with us. If you already have
an account set up for your domestic items you
can use the same account for sending items internationally.
Alternatively you can visit your local
branch or agent
to arrange international delivery of your item. |
| 2. Order Consignment Notes, Labelopes, Stickers or International Satchels |
Please be aware that all International items require a consignment note. If you are sending a non-document, an invoice is required for Customs purposes. All your supplies can be ordered by calling the International Helpdesk 0800 655 010.
Please refer to our International
Services section for more information. |
| 3. Package and Label your Item Correctly |
| It is important to pack and label your item carefully
to ensure it arrives on time and undamaged. Refer
to our Packaging
and Labelling Guidelines to ensure that your
item is correctly packaged and labelled. |
| 4. International Paperwork |
|
International items require some extra paperwork.
Every international item must have a consignment
note and all non-document items require a customs
declaration form.
Refer to our Completing
Paperwork section for copies of the forms
needed and instructions on how to complete them. |
| 5. Keep a Reference |
| Keep a reference by tearing off the top copy of
the consignment note. The number below the bar code
will be your tracking number. |
| 6. Book your Courier |
You can book a courier online by using Book
IT. Alternatively you can book a courier using
our Voiceless Activated Network (V.A.N.). This
is an automated booking service that allows you
to book a courier in less than 10 seconds using
your account PIN number. Call 0800 692
687 and follow the instructions.
If you don't have a PIN number or have lost your
PIN Number, please call Customer Services on 0800
800 841 to request a new number or book your courier. |
