International Packaging and labelling

Proper packaging and labelling is one of the most important things to do well when it comes to international couriering. To make it easy for you we've compiled some of our top tips when it comes to packaging and labelling shipments.


Outer packaging

Using the right packaging for the job

Boxes are certainly an effective way to safely transport goods – but not all boxes are created equal. Always check before you pack.

  • Use stable corrugated boxes with their flaps intact.
  • Avoid boxes with structural weaknesses – holes, tears, well used etc.
  • Ensure boxes are large enough to provide enough cushioning for item.
  • Only use approved packaging for Dangerous Goods items.

Internal packaging

Wrap it right

Don’t let your items get rattled – use common sense when if comes to internal packaging to ensure everything stays safe and sound during transit.

  • Bubble wrap, shredded paper, corrugated cardboard and polystyrene are the most ideal forms of internal packaging.
  • Wrap all items individually, and make sure there’s enough packing material between each item to avoid damage from items banging together in transit.
  • Protect sharp edges with both tape and padding.
  • Use ‘fragile’ stickers where necessary. We have these available to purchase
  • Remember the 5/5 rule for fragile items: 5cm from the walls, base and top of the box and 5cm of cushioning around each individual item.

Maximum dimensions

Check the scales

For International Express the maximum weight per item is 30kg, however you may have multiple items on one consignment note. The total consignment weight must not exceed 500kg.

For our International Economy service the maximum weight per item is 70kg and there is a maximum palletized weight of 1,000kg.

If you wish to send an item weighing more than 30kg or longer than 180cms you’ll need to contact us on 0800 655 010 prior to making a courier booking as we must confirm if we are able to transport the item before we pick it up.


Seal securely

Keep it closed

To ensure packages and boxes don’t come apart seal all openings. Again, this is common sense but many people rush through this process without thinking of the forces some items can put on their packaging.

  • Boxes should be closed securely using two or three strips of packaging tape on both the top and bottom of the box.
  • Make sure you use strong packing tape too (the sellotape from the dispenser on your desk won't quite cut it).
  • The sort of packaging tape to use should be a minimum of 4cm in width.

Address labelling

Avoid unnecessary returns

Successfully completing an international delivery can be very challenging without complete address details on the item to be carried. Always label your item to be sent with full street, city, country, area code and other such address details .

  • Include a contact name and phone number (with the area code).
  • Remember to always send the item to a physical address (we don’t deliver to PO Boxes).
  • Avoid potential confusion by removing all old labels and stickers from used boxes.
  • Include a full return address and phone number on the back of the box, in case it needs to be returned or the sender contacted.

Prohibited Goods

Safety first (and second, and third)

We cannot deliver certain items such as some dangerous goods (see below), animals, jewellery, cash, negotiable instruments (such as vouchers), bullion, coins, precious stones, antiques, original artworks or other valuables. If you need to send hazardous goods (such as paints, aerosols and batteries) you must follow our Dangerous Goods policy before we can accept it.

If you are unsure, please call 0800 655 010, contact your local branch or email us here.

  • Before you book a pick-up please get in touch with us to ensure we can transport your item through our network
  • Each item sent must have a correctly completed Dangerous Goods Declaration form and a DG ticket attached alongside the standard ticket.
  • All Dangerous Goods items must be packaged in accordance with legislative requirements for the particular class of DG.
  • You must also ensure that correct marking and labelling requirements are met for each Dangerous Goods item – consult the goods’ manufacturer for further information.
  • While we endeavour to have Dangerous Goods delivered as per our service standards this may not always be possible.