Packaging and labelling

Proper packaging and labelling is one of the most important things to do well when it comes to international couriering. To make it easy for you we've compiled some of our top tips when it comes to packaging and labelling shipments.


Outer packaging

Using the right packaging for the job

Boxes are certainly an effective way to safely transport goods – but not all boxes are created equal. Always check before you pack.

  • Use stable corrugated boxes with their flaps intact.
  • Avoid boxes with structural weaknesses – holes, tears, well used etc.
  • Ensure boxes are large enough to provide enough cushioning for item.
  • Only use approved packaging for Dangerous Goods items.

Internal packaging

Wrap it right

Don’t let your items get rattled – use common sense when if comes to internal packaging to ensure everything stays safe and sound during transit.

  • Bubble wrap, shredded paper, corrugated cardboard and polystyrene are the most ideal forms of internal packaging.
  • Wrap all items individually, and make sure there’s enough packing material between each item to avoid damage from items banging together in transit.
  • Protect sharp edges with both tape and padding.
  • Use ‘fragile’ stickers where necessary. We have these available to purchase
  • Remember the 5/5 rule for fragile items: 5cm from the walls, base and top of the box and 5cm of cushioning around each individual item.

Express packs

Tips for couriering with ePacks

Express packs are a quick and easy option for sending items. You can check our range of packs online here. If you use our packs or soft outer wrappings you’ll need to ensure your item has more protection.

  • Prevent flat items creasing by placing them between two strong pieces of card. Or you can use our DP pack – it’s designed to keep documents from bending and is capable of holding up to 150 A4 sheets.
  • Heavier items should be securely wrapped in an inner bag or box in case the outer packaging becomes damaged.
  • Always remember to fully seal your pack.
  • You can never be to careful – include the destination address inside too.
  • We recommend not exceeding a weight limit of 15kg.
  • Dangerous goods must not be sent in ePacks.

Maximum dimensions

Check the scales

The maximum weight we can accept is 30kg and, for health and safety reasons, you’ll need to put ‘Caution Heavy Item’ stickers on any item over 20kg. For heavier items, the weight should also be written on each box so everyone knows just what they’re picking up before they do so.

Our maximum length is 180cms.

If you wish to send an item weighing more than 30kg or longer than 180cms you’ll need to contact us on
0800 800 841 (0800 655 010 for international items) prior to making a courier booking as we must confirm if we are able to transport the item before we pick it up.


Seal securely

Keep it closed

To ensure packages and boxes don’t come apart seal all openings. Again, this is common sense but many people rush through this process without thinking of the forces some items can put on their packaging.

  • Boxes should be closed securely using two or three strips of packaging tape on both the top and bottom of the box.
  • Make sure you use strong packing tape too (the sellotape from the dispenser on your desk won't quite cut it).
  • The sort of packaging tape to use should be a minimum of 4cm in width.

Address labelling

Avoid unnecessary returns

Across New Zealand there are many towns and streets with the same name, which can make delivery difficult if we don't have full address details. Always label your sending with a specific and complete address.

  • Include a contact name and phone number (with the area code).
  • Remember to always send the item to a physical address (we don’t deliver to PO Boxes).
  • Avoid potential confusion by removing all old labels and stickers from used boxes.
  • Include a full return address and phone number on the back of the box, in case it needs to be returned or the sender contacted.

Prohibited Goods

Safety first (and second, and third)

We cannot deliver certain items such as some dangerous goods, animals, jewellery, cash, negotiable instruments (such as vouchers), bullion, coins, precious stones, antiques, original artworks or other valuables. For a complete list of Prohibited items please refer to our Dangerous and Prohibited goods page for more information. If you need to send hazardous goods (such as paints, aerosols and batteries) you must follow our Dangerous Goods policy before we can accept it.

If you are unsure, please call 0800 800 841 or contact your local branch or for international sending email us here.

  • Before you book a pick-up please get in touch with us to ensure we can transport your item through our network.
  • Each item sent must have a correctly completed Dangerous Goods Declaration form and a DG ticket attached alongside the standard ticket.
  • All Dangerous Goods items must be packaged in accordance with legislative requirements for the particular class of DG.
  • You must also ensure that correct marking and labelling requirements are met for each Dangerous Goods item – consult the goods’ manufacturer for further information.
  • While we endeavour to have Dangerous Goods delivered as per our service standards this may not always be possible.