Step by step sending


Set up an account

It's fast and easy to do - you'll enjoy access to our full range of services and online tools. Fill in your details on our online application form. Once your account has been approved you will receive a PIN number for all your specialised delivery needs in the future. If you don’t have an account you can purchase tickets and packs from your local branch.


Purchase tickets and/or packs

Items you wish to send with us must either have the appropriate courier ticket attached, or be in one of our express packs (ePacks). You can view our range of courier tickets and express packs, and once you have set up an account you can order products online.


Package and label your item

It is important to pack and label items you are sending correctly to make sure your item arrives on time and undamaged. If you have any doubts we have further packaging and labelling advice. Be sure to keep the 'Customer Use' or 'Customer Manifest' portion of your ticket too, as you'll need that to track your delivery.

Are you intending to send an item that is classified as a ‘Dangerous Good’? If so, please refer to our Dangerous Goods information for more information regarding these type of items.


Book your courier

Either book a courier online here or use our Voiceless Activated Network (VAN) on 0800 692 687. This is an automated booking service that allows you to book a courier in less than ten seconds using your account PIN number provided when you open an account.


Sit back and relax

Once your item is in our hands, it's as good as there. But if you want an update on the status of the delivery at anytime, it's easy with our online track and trace system.

If you have any further questions check out our FAQs or get in touch.

Important note: While we cannot ship dangerous goods as part of our regular services, delivery of these can still be arranged through our Special Services. Contact your local branch today.